Refund policy

All sales are final as each order is customized to specific customer requests.  However, in the event of an error, please contact us immediately to review order for store credit qualification.

To be eligible for a store credit, you will need the receipt or proof of purchase.

To submit a request for store credit, you can contact us at branding@brandingroyalty.com. If your request is accepted, we will credit your account with a store credit.

You can always contact us for any return question at branding@brandingroyalty.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.